Training and Development ResourcesNorm Gustafson, M. S.; wngus@hotmail.com |
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Performance Improvement TipsPerformance Goals Balanced Scorecard |
Mager, R. and Pipe, P. (1984)
If you can get your hands on the boxed set (this and four other titles), it is a classic. I like Mager because he gives the "big" picture of performance.