Training Universe

This list can be used by itself, but is meant to be used with the Training Battlefield article and trend checklist.

Phases of Intervention:

1. Front end:
   • Administrative
   • Needs Assessment
2. Technical skills training:
   • Needs Analysis
   • Job aids
   • Media selection
   • Delivery
   • Evaluation of course, materials, delivery, etc.
3. Job Types (who is involved)
   • Training/ HRD manager
   • One-person training dept.
   • Classroom instructors
   • Instructional Designers
   • Management Specialists
   • Career Specialists
   • Organizational Development Specialists
   • Personnel Specialists
   • Independent Consultant
4. Budget considerations
   • Level of spending (compare with prior years)
   • Type of expenditure (outside, inside, or both); percentage of total
     • Conferences
     • Seminars (multi-day to one-day)
     • Off-shelf materials (various media)
     • Custom designed materials
     • Hardward
     • Outside services
     • Facilities/ overhead
     • Trainer salaries
   • These determine the type of media and delivery techniques.
5. Industry
   • Manufacturing
   • Transportation
   • Communication
   • Utilities
   • Wholesale/Retail
   • Finance/Insurance/Real estate
   • Business services
   • Health services
   • Educational services
   • Public Adminstration
6. Trainees:
   • Senior Management
   • Executives
   • Middle Managers
   • Professionals
   • Front line supervisors
   • Administrative Workers
   • Production Workers
   • Customer Service Workers
   • Sales people
7. Content Areas:
   • Quality
   • Re-engineering
   • Train the trainer
   • Basic computer skills
     • PC
     • Programming
   • Management
     • Team building
     • Leadership
     • Delegation
     • Meetings
     • Decision-making
     • Managing change
     • Purchasing
   • Technical Skills
     • Equipment operations
     • Information
     • MIS
     • Knowledge-ware
   • Supervsion
     • Performance appraisal
     • Motivation
   • Communication
     • Listening
     • Presentation
     • Public Speaking
     • Writing
     • Foreign language
   • Procedures
     • Orientation
     • Safety
     • Financial literacy
   • Executive Development
     • Finance
     • Planning
     • Strategic Planning
     • Negotiation
     • Ethics
   • Customer Relations/Service
     • Telephone skills
     • Handling situations
   • Clerical
   • Personal Growth
     • Goal-setting
     • time management
     • Problem-solving
     • Stress Management
     • Creativity
     • Smoking cessation
   • Employee/Labor Relations
     • Sex Harassment
     • Hiring
     • Diversity
     • Substance Abuse
     • Outplacement
   • Customer Education
   • Sales
     • Product knowledge
     • Order placement
     • Marketing
   • Remedial
     • Reading
     • Writing
     • Math Skills
     • English as a Second Language
8. Media and Methods of Delivery:

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