Education Application
| Instructional Objectives
| Performance Tasks
| Learning Outcomes
|
| 1. Define TQM |
1. Student writes examples of elements present or missing at work site |
1. Be able to explain TQM to an educator; know necessary elements |
| 2. Organization climate |
2. Student survey of workplace climate |
2. Be able to recognize what makes good/bad climate for improvement |
| 3.a. Concept of customers and suppliers |
3.a. Students list:
- customers
- requirements
- Feedback
- suppliers
|
3.a. Be able to determine specifications for any education customer |
| 3.b. Customer classification |
3.b. Students list:
- primary needs
- underlying needs
|
3.b. Be able to interview an edu. customers; probing question strategy |
| 3.c. Understand process "Chain analysis" |
3.c. Pick a sub-process; list steps, skills, mastery (work backwards) |
3.c. Be able to list skills, requirements; sequences for any process |
|
| 4. Understand, apply process/VAT analyses to instructional applications |
4. Required lesson plan
- make flow chart
- VAT each step
- Problem-source
|
4. Understand value contributions of each step in instruction |
| 5. Team measurement |
5. Student lists areas of potential use; drafts proposal for team
measurement |
5. Students can construct team measures of output |
| 6. Quality Analysis/ Statistical tools |
6. Students work through example, simulation to diagnose problem; data
collection; Problem-cause analysis; student example of prioritization |
6. Student can apply simple TQM tools to educational situations |
|
| 7. Implementation |
7. Force field analysis of student's district/site |
7. Student recognizes interests and groups that impact change |