| Instructional Objectives
| Performance Tasks
| Learning Outcomes
|
| 1. Define TQM |
1. Student writes examples of elements present or missing at work site |
1. Be able to explain TQM to co-workers; know necessary elements |
| 2. Climate concept |
2. Students take survey about work site |
2. Students can identify (change) attitudes impeding change |
| 3.a. Customer/Supplier concept |
3.a. Student lists:
- customers
- requirements (Question)
- Feedback
- suppliers (standards)
|
3.a. Be able to determine specifications of customers |
| 3.b. Customer classification |
3.b. Student lists customers' needs (primary, secondary, tertiary) |
3.b. Question strategy to determine customer requirements |
| 4. Quality Function Deployment |
4. Student lists for typical, focused customer |
4. Set up simple QFD for any customer |
| 5. Understanding Process (chain analysis) |
5. Student picks sub-process; lists steps, skills |
5. Be able to list skills, requirements, sequence for students site
process |
| 6. Flow charting |
6. Student completes task table, flow chart on selected work process |
6. Know how to construct a flow chart |
| 7. Team responsibilities; cross-training opportunities |
7. Student constructs cross-training chart with a work example |
7. Be able to help workers plan a cross-training schedule |
| 8. Types of team measurement |
8. Student applies a design to work situation |
8. Have, be able to use team measurement tools |
| 9. Assessing impact of work process on customer requirements |
9. Student compares process with customer needs; brainstorms possible interventions |
9. Can determine how process impacts customer requirements |
| 10. Evaluation techniques |
10. Student uses design methods to test interventions |
10. Understands evaluation process |